Where are you located?
Los Angeles, CA in the United States of America
My tracking number isn't updating.
It is common to have delays up to 3 days in your tracking number. If your tracking number does not show movement after 3 business days, feel free to contact us for assistance at firstname.lastname@example.org.
How do I contact customer service?
Please send us an email at email@example.com and our amazing team will respond within 24 to 48 hrs.
Can I return or exchange my item?
If your item is in new condition and unused, you can send it back for a refund or exchange within 30 days of your purchase. To initiate a return, simply email us at firstname.lastname@example.org for assistance.
Will I be charged customs and duties?
Customs and duties taxes are based on the individual country you live in, and may be charged if you are outside of the United States. Some countries have no taxes while others do. The customs and taxes will be collected by your country, if applicable, upon delivery of your package.
Can I cancel my order?
Orders are processed within 24 hours of purchase in most cases. If you would like to cancel prior to processing, please email us at email@example.com so we can attempt to cancel the package before it ships.
Do you ship to my country?
Yes! We ship worldwide.
When will I receive my order?
Orders are processed within 24 hrs of order placement and typically take 2 to 8 business days to arrive if you are in the United States. International shipping may take longer depending on your country. See the "SHIPPING" tab for more details on your particular country.
How do I remove my lashes and clean the lashes?
Gently pull the lash strip off your eyelid. If any liner residue is on the magnets you can just peal it off. To remove the liner from your eyelid you can use baby oil, coconut oil, or waterproof makeup remover.
How do I know if the eyeliner is safe?
The ingredients in our eyeliner are commonly found in the most popular makeup brand on the market. The reason it is magnetic is the addition of iron oxide. We suggest that everyone who has never tried our products first test it on a small portion of your skin other than your eye to make sure you do not have any reactions. If you have pre-existing eye conditions we do not recommending using our products just to be safe. Ingredients:
|Chemical Name||CAS No.||EC No.||Weight (%)|
*Latex and Paraben Free
How do I make the lashes stick to the eyeliner & what is the magnetic eyeliner made of?
Shake the eyeliner bottle. Then apply the eyeliner at least as thick as the lash magnetic so that the magnetic has a large enough area to attach to. Allow the eyeliner to dry before applying the lash, which can take up to 2 minutes. Make sure there is no liner left on the magnets from prior uses, as this will prevent the magnet from being able to work properly.
What are the lashes made of?
Our lashes are all vegan made of faux mink. They are all cruelty free!